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Mystery Shopping is Complete…Time to Start Coaching
After many concentrated hours of quality analysis, fieldwork, intrinsic research, and valuable insights, you receive your Mystery Shopping Report. This important data is designed to help you develop...
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How to Handle Common C-Store Customer Service Problems
Problems are unavoidable in any business, but especially in the convenience store business. But fortunately, there’s a lot that store managers can do to avoid common C-store customer service problems....
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Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?
Orders placed via mobile apps are poised to become a $38 billion industry, making up over 10 percent of all quick-serve restaurant sales by 2020, as reported by Business Insider Intelligence reports....
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7 Benefits of Retail Video Mystery Shopping
In business, competition is only getting tougher. It’s challenging to find an effective way to stand out against innovative business models and more efficient and convenient services. And today’s...
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How to Compete with Online Retainers: 5 Tips for Brick-and-Mortar Businesses
While online heavyweights have made things a bit tougher for offline retailers, brick-and-mortar stores can still compete with e-commerce merchants. With the right mix of people, products, and...
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Are You Meeting Your Hotel Customer Experience Expectations?
What’s the secret to having happy customers who rave about your hotel? It’s easy! By setting and meeting the best hotel customer experience expectations, you have happy customers who will want to tell...
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5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t
Online reviews and an increase in affordable on-site mystery shopping services have led to more ways for busy entrepreneurs to tap into the mindset of their customers. Implementing best practice...
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Attract (and Keep) Tenants Using Property Management Mystery Shopping
Most companies believe in monitoring and measuring a property’s performance by reviewing the information found on the monthly financials. Additionally, that same theory should apply to the leasing and...
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7 Things Mystery Shopping Can Tell You About Your Competition
For many business owners, their greatest concern is what the competition is doing to get ahead. It’s an important question to ask in order to comprehend your top competitors, because the minute you...
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Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?
Customer service is the foundation of any successful restaurant, but what this entails is often open to interpretation. The things that contribute to a positive dining experience can differ greatly by...
View ArticleHow Call Center Mystery Shopping Can Solve 5 Common Problems
Top-class customer service is one of the foundations for building a successful business and call centers are often on the front line. However, a number of factors stand between a call center and its...
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Coaching Your Employees Using Your Mystery Shopping Results
Some employees view mystery shopping as being an intrusion rather than a useful training and coaching tool. But the true purpose of a mystery shopping program is to help the staff and the company...
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Thrive With QSR Mystery Shopping
With competition rising and consumer passion for experience mounting, restaurants know they need to be different, interesting, and unique. That means pushing beyond beverage and food and into areas...
View ArticleImprove Your Customer Experience with Convenience Store Mystery Shopping
As a convenience store manager, there are few things that are more important than bringing in repeat business. You want your customers to have a positive experience that inspires customer loyalty and...
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The Importance of Customer Experience
Competition in the restaurant industry is at an all time high, making it harder for brands to differentiate. More than ever, we are seeing consolidation through investment and management firms...
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Airline Mystery Shopping Boost Customer Experience
The progression of the airline industry continues to fast-track. Earnings have dropped, and pressures continue to escalate for airlines to increase their revenues in the face of growing competition....
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Bank Mystery Shopping— Redesign Retail Banking
In recent years, customer experience has reached a level of highest importance. And, customers no longer view their experiences in just one industry. Instead, they compare their experience to top...
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Watch Out Customer Experience – GameFilm® For Business Wins for Innovation
AUSTIN, Texas – Reality Based Group, the leader in customer experience management, has been recognized with the 2019 Greater Austin Chamber HID Global Innovation Award. RBG continues to focus on...
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3 Steps to Improve Customer Experience in Hospitality
For companies operating in the hospitality industry, it is becoming more important to provide their customers with the highest quality of customer experience. As a company, you want to stay modern and...
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4 Ways to Keep Up A Good Customer Experience
As times change, business must be quick to adapt. The sudden outbreak of the coronavirus (COVID-19) has created mass panic and left many companies to make changes quickly. As the public is being...
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