Clik here to view.
Customer Experience vs Customer Service: What’s the Difference?
Customer experience and customer service often seem interchangeable, but are they actually the same? The answer is simple: customer experience and customer service are related, but not the same....
View ArticleClik here to view.
3 Ways COVID-19 has Impacted the Customer Experience
Over the past few months, the notion of customer experience and what that means has been upended by COVID-19. Simple events like a trip to the store or going out to eat have become filled with unique...
View ArticleClik here to view.
How to Amplify Your Employee Experience
There are many things which make a company great, from their product to their customer experience. But an often overlooked component of many great companies is an outstanding employee experience....
View ArticleClik here to view.
Starbucks® Elevates the Customer Experience
The pandemic has shifted our everyday lives and we are all learning how to move forward in this “new normal.” Restaurants, especially, have made major adjustments to their daily operations to keep the...
View ArticleClik here to view.
4 Customer Experience Practices for Retailers Post-COVID-19
As we navigate through COVID-19, it is becoming increasingly evident that the effects of the pandemic will be around for quite some time. Currently, U.S. consumers are growing increasingly concerned...
View ArticleClik here to view.
3 Ways to Spot a Mystery Shopping Scam
Mystery Shopping is a tool that is used by many of the largest and most successful brands in the world to help them understand and improve their customer experience. It is also a great way for people...
View ArticleClik here to view.
How to Improve Your Customer Service
Businesses build their success by making sure their customer service delivers a happy and memorable experience every time. According to Esteban Kolsky, customers’ who have positive experiences are...
View ArticleClik here to view.
The Growth of Digital Payments in the Time of COVID-19
There are many ways in which COVID-19 has altered the business landscape. From how we order to how we pay, businesses are becoming increasingly contactless. This boom in digital payments is in an...
View ArticleClik here to view.
Virtual Reality: Changing the Game for Corporate Training
Virtual Reality (VR) has revolutionized the approach to many traditional processes in the business world. The adoption of this technology in the corporate sector has gained steam over the last decade...
View ArticleClik here to view.
Employee Training is Key to Customer Satisfaction
In the ever-evolving world of business, customer experience and satisfaction remain the biggest differentiators. There are a variety of ways to develop, measure, and improve your customer experience,...
View ArticleClik here to view.
4 Ways to Design a Mystery Shopping Program With Measurable Results
Generate The Results You Need Believe it or not, the mystery shopping industry broke $600 million in revenue a few years back. There are now over 400 companies in the US alone that deliver mystery...
View ArticleClik here to view.
3 Crucial Challenges Convenience Stores Face in 2020
There are many challenges facing convenience stores also known as “C-stores” in 2020. We’ve outlined three that tie together and cannot be ignored. Delivering a Consistent High Quality Customer...
View ArticleClik here to view.
Customer Experience Strategies for 2021
If 2020 taught us anything, it’s that businesses need to be able to adapt to meet any challenge. The pandemic changed how we thought about customer experience and moved businesses to find new ways of...
View ArticleClik here to view.
How to Improve Grocery Store Customer Experience
How to Improve Grocery Store Customer Experience? As a grocery store owner or manager, you take pride in your building and the products and produce you provide. Most importantly, you understand that...
View ArticleClik here to view.
The Importance of BOPIS and Four Ways To Improve It
Every interaction your customer has with your business informs your customer experience. In the last year, BOPIS (Buying online and picking up in-store) has become one of the most popular...
View ArticleClik here to view.
How Auto Mystery Shopping Improves Customer Communication and Sales
Every year, the automotive sales market is becoming more competitive. With new automotive dealerships and realtors opening every day, and the rise of online automotive shopping, it is imperative your...
View ArticleMystery shopping for Convenience Stores
When looking at customer experience and service at convenience stores, the importance of the signature greeting or closing can’t be overlooked. For convenience stores, it’s the little things that...
View Article7 Steps When Greeting Customers
One of life’s oldest clichés is also one that’s difficult to deny: You never get a second chance to make a first impression. Psychology defines a first impression as the event when one person first...
View ArticleClik here to view.
Listen and Understand: How Active Listening to Customers Can Elevate Your...
What is Active Listening and How Does it Help Improve the Customer Experience? Active listening is a skill that can help businesses improve the customer experience. It involves actively listening to...
View ArticleClik here to view.
Unlock Your Business Potential with Proactive Employee Training: How to...
What Does it Mean to Train Employees to be Proactive? Proactive employee training is an important concept in the modern workplace. It involves teaching employees the skills to anticipate customer needs...
View Article