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4 Ways Mystery Shoppers Can Improve Your In-Store Customer Experience
In spite of the popularity of online shopping, approximately half of today’s consumers still prefer to shop at brick-and-mortar stores where they can see and feel the item prior to purchase. And for...
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7 Reasons Why Your Retail Displays Aren’t Working
One of the main differences between traditional stores and ecommerce retail is the absence of physical interaction. A benefit of in-store retail displays is that they help you draw the customer’s...
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How Much Are You Losing Each Year To A Bad Customer Experience?
There’s little doubt about the impact the customer experience has on business success. It leaves one to wonder how bad customer experiences still exist, practically everywhere. Many business owners...
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Risky Business? How One Major Retail CEO Is Improving The Customer Experience
While online shopping is extremely popular, about half of today’s consumers still prefer to shop at traditional stores where they can see and feel the item prior to purchase and interact with...
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Customer Experience: Verizon Connect Sees Value In Investment
With over half of consumers claiming they would willingly pay more for improved customer experience, businesses of all sizes are finding it increasingly important to pay more attention (and invest...
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The Secret to Retail Success: It’s Now All About The Customer Experience
From voice recognition to virtual reality, modern technology is changing many aspects of the world at an unparalleled speed. It’s transcended into retail businesses with rapid advancements in big data...
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Improve the Customer Journey To Boost Your Bottom Line
The point at which a consumer purchases your product or service is just a single step in a long journey that has been shaped by all the moments leading up to it. And an unfavorable incident at any...
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How to Enhance Your Customer Experience Through Employee Engagement
As a business owner, you know that when employees are not engaged at work, their performance and overall productivity plummets. On the other hand, when employees are engaged, they tend to perform...
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Brand Now Plays A Major Role In Customer Experience
Your brand is fundamentally comprised of the relationships among your customers, stakeholders, and employees in addition to the attitudes and feelings your brand brings to mind when they think about...
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6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks
No business wants to be told that it’s not performing up to par, but collecting data regarding areas where they can improve can be challenging. A mystery shopping program can be a great tool to...
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Customer Experience Predictions For 2019
Business is moving faster than ever before and we’re experiencing a boom for innovation in every area of business. Numerous surveys conducted over the past two or three years correctly report that...
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Customer Experience Optimization: Challenges and Best Practices
To fully understand the scope of customer experience optimization, we must define exactly what customer experience is. What many don’t realize is that customer experience spreads far beyond the...
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Add a Little Mystery to Your Business
Today, companies are doing more than ever before to familiarize themselves with customers’ needs, expectations and preferences. Just having great products and services isn’t enough anymore. And with...
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The Key To Customer Service Success
There’s an old saying that states that the keys to success are location, location, and location. But when it comes to the world of customer service, the three keys to a successful customer...
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Crafting a Great Customer Experience Strategy in 7 Simple Steps
Many business owners view customer experience (CX) and customer service as being interchangeable. But the fact is, one impacts emotion and feelings incorporating the entire customer journey, while the...
View ArticleCustomer Centricity: The 7 Pillars Your Business Needs
Businesses across many industries are welcoming the concept of customer centricity by relinquishing traditional business-driven strategies and instead implementing more customer-driven ones. What is...
View ArticleCustomer Experience, Customer Service, Customer Care: What’s the Difference?
Today, Customer Experience (CX) is one of the hottest buzzwords in the world of business. Businesses are allocating more resources than ever before into providing a robust customer experience. In...
View ArticleThe Art of Upselling Goes High-Tech
Once the norm in retail employee training and perfected in the quick-serve restaurant industry, upselling isn’t always witnessed in retail environments, including convenience stores. Today we’re...
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Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!
It’s a known fact that today’s consumers have more purchasing choices than ever before. And just one bad experience can cause significant brand damage. This so-called retail Armageddon can be traced...
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How Brick and Mortar Stores Can Thrive
Each year we hear more and more about the boost in online sales, and discussions about the death of brick-and-mortar stores continue to develop with it. In this digital age, that opinion doesn’t seem...
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